eGovernment should be at the disposal of the people and not the other way around. Online services need to be easy to find and available at all times.
Online services are much easier to use than it is expected. Just as online services are becoming of interest to more and more citizens, businesses are also taking advantage of them more often. A large number of transactions can be carried out from the office with ease, without having to worry about opening hours or having to wait in a long waiting line.
Complete online procedures contribute strongly to a customer-friendly administration. They also make life for businesses much simpler. You only have to use the site and click on the "Wirtschaft" (Business) menu. From there, forms can be filled-out online and sent directly to the responsible public authority. The forms can easily be signed using the citizen card and all applicable fees and costs can be paid online. The electronic file is processed by the public authority using the internal workflow system (ELAK). Furthermore the portal group for local authorities ensures that forms can be processed more quickly. Application forms that are approved are delivered electronically afterwards.
Online service procedure.
1. Filling in the form (XML)
2. Signing with citizen card
3. ePayment (EPS)
4. back office activity ELAK)
5. electronic deliviery.
One way of supporting eGovernment is to become a partner of HELP.gv.at. This partnership is a very good opportunity for municipalities and regional and local authorities to increase their Internet presence, improve services for citizens and to offer reliable online services that have been developed by specialists. eGovernment solutions that have been developed over the past few years can be offered on the Web pages of city councils, district offices etc.
And of course, they are kept up-to-date on the latest eGovernment developments. Currently, there are a total of 22 online services available for HELP partners with Internet forms that are sorted under the categories registry office, elections, traffic, taxes, voting, industry and miscellaneous.